Returns-Exchanges

  • Free Nationwide delivery on orders above Rs. 5000.

Exchange:


Any product bought from Dhanak’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.
  • For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
  • For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
  • Exchange Policy is only liable within 14 days after the goods are delivered.

Exchange Procedure:


Dhanak does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario, you can contact our customer services center by emailing us at customercare@dhanak.com.pk


Order Cancellation:

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Dhanak has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.