Returns and Exchanges

“No Questions Asked Return Policy!”

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.

All you need to do is drop an email at feedback@dhanak.com.pk within a period of 7 days, from the date of order. However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

  • Refund/ replacement for goods/ merchandise is subject to inspection and checking by dhanak’s team.
  • Damages due to neglect, improper usage or application will not be covered under our Returns Policy. If an item purchased goes down on sale, it will be exchanged at the marked down price.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • Items purchased at a marked down price can not be exchanged or refunded.
  • No exchange or refund on discounted (Sale) items
  • Free delivery on orders above Rs.2000.

International Customers

Unfortunately, there is a strict no-returns/no exchange policy for International Orders.